This Privacy Policy explains how Axora Link SRLS processes personal data when you visit our website, request a demo, or use our logistics and fulfillment services. We are committed to handling your information lawfully, transparently and in line with the EU General Data Protection Regulation (GDPR).
This document is a general template. Please have it reviewed by qualified legal counsel before relying on it for your business.
Who we are
Axora Link SRLS acts as the data controller for personal data processed through this website and the client portal. For data our clients upload about their own customers (for example, shipping recipients), we act as a data processor on the client's behalf.
- Company: Axora Link SRLS
- Address: Via S. Chiaffredo, 3, 12037 SALUZZO, CN, IT
- P.IVA / C.F : IT 04180250047
- Email: hello@axoralink.com
Data we collect
Depending on how you interact with us, we may process the following categories of data:
- Account data: name, work email, phone number, company name and VAT number.
- Operational data: orders, inventory, shipments, tracking events and cash-on-delivery records.
- Billing data: invoices, payout details and bank information you provide.
- Technical data: IP address, browser type, device information and usage logs.
- Communications: messages you send us through forms, email or support tickets.
How we use data
- To provide warehousing, fulfillment, shipping and reconciliation services.
- To create and manage your account and authenticate access.
- To issue invoices, process payouts and meet tax and accounting obligations.
- To respond to demo requests, enquiries and support tickets.
- To secure, maintain and improve the platform.
Legal bases
We rely on the performance of a contract, our legitimate interests in running and securing the service, compliance with legal obligations, and your consent where required (for example, certain cookies and marketing).
Retention
We keep personal data only as long as necessary for the purposes above, or as required by tax, accounting and legal obligations, after which it is deleted or anonymised.
Your rights
Subject to applicable law, you may have the right to access, correct, delete, restrict or object to processing, and to data portability. You can also lodge a complaint with your local data protection authority.
Security
We apply technical and organisational measures including encryption in transit, access controls and regular monitoring to protect personal data against unauthorised access, loss or misuse.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised date above.