These Terms of Use ("Terms") govern your access to and use of the Axora Link SRLS website, client portal and fulfillment services. By creating an account, requesting a demo or using the services, you agree to these Terms.
This document is a general template. Please have it reviewed by qualified legal counsel before relying on it for your business.
Eligibility & accounts
You must be a business acting in a commercial capacity and able to enter a binding contract. You are responsible for the accuracy of your account details and for keeping your credentials confidential. You are responsible for all activity that occurs under your account.
The services
AxoraLink provides logistics-as-a-service, which may include warehousing, pick and pack, multi-carrier shipping, returns handling, e-invoicing and cash-on-delivery reconciliation. Availability of specific features and carriers varies by market and by your plan.
Your obligations
- Provide accurate order, product and recipient information.
- Ensure you have the right to sell and ship the goods you send us.
- Comply with applicable laws, including customs, tax and consumer protection rules.
- Pay all fees when due and keep billing details up to date.
Prohibited goods & use
You may not use the services to store or ship illegal, dangerous, counterfeit or restricted goods, or to interfere with, reverse engineer or gain unauthorised access to the platform. We may refuse to handle goods that breach these Terms or applicable law.
Fees & billing
Fees are set out in your plan or order and are billed periodically. Unless stated otherwise, amounts are exclusive of VAT and other applicable taxes. Cash-on-delivery proceeds are reconciled and paid out according to the schedule and conditions described in the portal. Late or unpaid amounts may be offset against balances we hold for you.
Liability
The services are provided on a commercially reasonable basis. To the extent permitted by law, we are not liable for indirect or consequential losses. Carrier transit, loss and damage are subject to the relevant carrier's terms and any limits described in your agreement.
Intellectual property
The Axora Link SRLS platform, software, design and content are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the services for your business while these Terms are in force.
Suspension & termination
We may suspend or terminate access if you breach these Terms, fail to pay, or where required by law. You may close your account subject to settling outstanding balances and arranging the return or disposal of any stored goods.
Governing law
These Terms are governed by the laws of the jurisdiction in which AxoraLink is established, and the competent courts of that jurisdiction have exclusive authority over any disputes, without prejudice to mandatory consumer protection rules.